888 Casino Nj Complaints
- Then in 2011, once the legalization of online gambling in New Jersey took place, 888 Casino entered the US market through a smart and promising partnership with Caesars Entertainment. This allowed them.
- 888 Casino Summary 888 is a widely recognized name in the iGaming world, and their NJ online casino is now in the top 5 online casinos. 888 NJ online casino offers its users a wide variety of exclusive titles in its slots library, and they've also increased their table games library (this was a criticism of our review last year).
- Sep 28, 2018 So, unfortunately, this is the part in our 888 Casino NJ review where we must be strict and objective in order to give you the full picture. The customer support at 888 Casino is slow and unresponsive, and complaints frequently don’t get resolved or even answered.
- 888 NJ Online Casino is a subsidiary of the world-famous 888 brand — also known as 888 poker and 888 casino. While 888 is one of the most recognizable brands in online gambling, it would not be able to operate its NJ online gambling products without partnering with Atlantic City’s land-based Caesars casino.
The US branch of the 888 Casino operates under an exclusive license issued by the New Jersey Division of Gaming Enforcement. Restricted Countries. Countries that are not allowed to register at 888casino NJ include.
Progress. That’s the key takeaway from this year’s review update at 888. But let’s start at the beginning.
“888 Casino” may seem like an unusual brand, but 888 is actually one of the largest online gambling companies in the world. In addition to their own NJ casino offering, they also supply the software for Harrahs casino in New Jersey, and all three of the online casinos in Delaware.
888 Casino Nj Complaints Better Business Bureau
This review is focused on their self-branded site at us.888casino.com.
Our Rating:
3.7
Summary:
Finally, we're seeing some improvement in the game inventory at 888's NJ casino. Just since December 2017, the game count has more than tripled! These improvements in game offerings bring 888 closer to the norm for the NJ market, although in raw numbers they still lag behind their peers. The highlights at 888 continue to be the best roulette game available in New Jersey, along with a plethora of progressive jackpot slots. Thanks to lots of promotions they are becoming more competitive, and this merits an increase in my overall rating.
After a couple of lackluster years with an inferior game inventory, things are starting to get much better at 888’s NJ casino. With their years of experience in the worldwide market, I still find it odd that they are so slow to innovate in the face of increased competition. But it appears that this year, the giant has awakened. As I write this in May 2018, the game count at 888 has more than tripled since December! That is a torrid pace of improvement, and one that will hopefully continue to close the gap with the leaders in NJ.
Let’s get started with my in-depth look:
Attractive and Functional Casino Lobby
Unlike many of the other casinos, 888 launches the casino in a separate browser window. After logging in, you get to the casino lobby, which is attractive and easy to use. You can also customize it by putting your favorite games on the front screen for easy access.
(Click images to enlarge.)
One useful hint… On my Windows laptop, the taskbar at the bottom covered up part of the game screens. To fix that, right-click on the taskbar, choose Properties, and check “Auto-hide the taskbar”.
Now Nine Game Developer Brands
888 Casino Customer Support
Thankfully, the recent focus on increasing game inventory has brought in new blood in the form of games from outside developers, with the number of game publishers on the site ballooning from just three in last year’s review to nine at the moment.
It’s not enough to just add more games if they are merely recycled skins of games already offered. And with these latest additions at 888 we are seeing not just rehashes of their existing inventory, but truly new and interesting offerings. That is real progress.
With games from Side City Studios and NextGen for example, the newest games feature rich and smooth graphics during game play, appealing sound effects and music, and interesting and varied bonus rounds and features. That is a big step up from many of 888’s older in-house slots that were developed years ago. In fact, in recent updates, 888 has actually removed some of the older games, offsetting their loss with yet more new titles.
In last year’s review, I lamented the loss of my favorite 888 slot at the time, Ultimate Genie. Well, I’m OK with that now, as the overall improvement makes it a worthwhile exchange.
So, what are some of these new additions? Well, for starters, they added a game that has historically been one of the most popular slots of all time. Cleopatra is finally available at 888. Other recent additions include a clever NetEnt title Medieval Money, and one of my favorites from IGT, Triple Red Hot 7s Free Games. They recently added a trio of Wheel of Fortune titles, including Wheel of Fortune Triple Extreme Spin.
More Progressive Jackpot Slot Games
My favorite among the current slot titles at 888 is a group of slots all linked to a shared progressive jackpot. As I write this, the jackpot stands at just over $200,000, and you can take a shot at this huge payday on several different slot games: Irish Riches, Steampunk Nation, Pirate’s Millions, and Saved by the Bells.
These are well-implemented games and they offer a chance at a life-changing six-figure jackpot.
Positive quotes about the future. In all, there are now sixteen different games at 888 NJ that offer a progressive jackpot.
Table Games: Good quality, but poor rules and variety
Creating a comfortable user interface for online table games is a tricky business, but 888’s years in the business finally show up here. Their developers have done a fine job on making a pleasant experience at their tables. The game play is quick and responsive, the sounds are just what we expect, and the action buttons are well placed and user-friendly.
The games are polished, but there simply are not many of them. You get blackjack, and 4 versions of roulette. That’s it. Nada más.
No craps, no baccarat, no Three Card Poker. Just blackjack and roulette.
Well, at least the roulette is good…
Roulette: An excellent version of a classic game
Roulette is exactly what you would expect, with both single zero and double zero versions. Personally, I don’t play much roulette because even the European version has a higher house edge than I like in table games. But if you enjoy roulette, this implementation is quite good. In fact, I would say that roulette is the highest quality game among the 888 casino offerings. Here is a screenshot of their Premium European Roulette:
The blackjack game is dealt from 6 decks. The dealer stands on all 17s, but you can split only once. You can play up to five hands at once. The result is a game that returns 99.54% with correct basic strategy play.
You can customize several things about the blackjack game, and the controls are easy to use.
Video Poker is back!
Last year, 888 had removed their one and only video poker game, and for good reason. It was simply not up to the quality standards that players expect in today’s market.
With the latest inventory improvements, they have relaunched video poker and this time they went with industry-leader IGT’s “Game King” platform. There is no better implemented version of video poker in all of online gaming.
For the moment, 888 has installed the 4 most popular titles from the IGT Game King catalog. The slate includes Jacks or Better, Bonus Poker, Double Bonus Poker, and the most popular video poker game of all: Double Double Bonus Poker. Players just love the wild ups and downs that DDB can provide. Hitting four Aces plus a 2, 3, or 4 “kicker” yields a payout of 2000 coins, fully half of what a royal flush pays at 4000 coins. The other four of kind hands also pay more in this version, so if you get on a streak of quads, this game really cooks.
To say I’m happy with the arrival of Game King VP at 888 would be an understatement. It’s been a long time coming, but this is great news.
Deposits and Withdrawals, Including PayPal
You can deposit into your 888 account with ACH (recommended), Neteller (also a good option), Visa or Mastercard (if your bank will approve the transaction), or with cash at the Caesars-owned casinos in Atlantic City. They also offer the PayNearMe option which allows you to buy credits with cash at 7-Eleven stores. Odd, yes, but actually quite convenient.
One very nice development is the addition of PayPal as a banking method. PayPal may be the quickest and easiest method to deposit your playing bankroll, and also to withdraw your winnings! This is great news.
Signup Bonus: It’s Complicated
The signup promotion has also recently been changed but the details are, to put it mildly, confusing. Upon signing up at 888, you get a free $20 to try out the games, distributed as $10 in free play on specific games, plus $4 of ‘immediate bonus’ in your bankroll that can be used for casino or poker games, plus 6 $1 entry tickets for poker tournaments. Each of these portions of the $20 is subject to its own set of complicated requirements.
This kind of bonus confusion is one of the reasons that 888 has struggled in my casino rankings. My advice for these kinds of bonus remains very simple. Accept it as a way to try out the games, and don’t plan on cashing out any winnings. Can you succeed in complying with the various rules and restrictions and actually withdraw a profit? Yes, if you’re quite lucky. But plan on spending half an hour reading through a confusing set of cross-referenced webpages to determine how it works.
There are other casinos in the NJ market that really do offer painless free money bonuses. 888 is not one of them.
A $1500 Bonus on Your First Two Deposits
The first deposit bonus has also recently changed, and it is quite a bit larger than before.
On your first deposit, you are eligible for a 50% match of up to $500. On a second deposit (using the promo code welcome888), you are eligible for a 50% match of up to $1000.
With a total bonus of $1500, the raw benefit to your bankroll is quite strong. But of course, there are lots of details and requirements, including very high wagering requirements.
Please, if you plan to take advantage of these offers, spend some time looking through the details first.
And as always, I will mention that these offers can and do change frequently. While my description is accurate at the time of my writing, the casino website is always the definitive and current version, which may be substantially different.
Weekly Promotions
Perhaps the best feature of 888 is the consistent availability of ongoing promotions. At the moment, they have different promotions running nearly every day of the week. Read about them in our post detailing the promotions available at 888 casino.
The Bottom Line
I am extremely pleased to see that the increase in inventory that began a year ago continues and is actually accelerating. The promotions are appealing already. With the move to a more competitive game inventory, the overall offering has become a lot more compelling.
As for the signup bonus and first deposit bonuses, let the player beware. Confusing terms and conditions continue to be the order of the day at 888, so if you get lucky and run up a nice win with the free money, expect to spend some time working out the wagering requirements with their support personnel before you can withdraw it.
Even so, if you intend to try out the games, it is usually worth the trouble to get the bonuses.
Click here to visit 888 casino.888 Casino offers real money online games to players located in New Jersey and operates under New Jersey Division of Gaming Enforcement permit number NJIGP 15-007. The casino is owned by 888 Holdings and their land-based partner is Caesarsin Atlantic City. All of the casino’s financial transactions and random number generators are actively monitored by the government, guaranteeing a safe and legal gambling experience.
888’s award-winning casino software is available for desktop, iOS, and Android devices. Players can take advantage of a wide range of banking options including e-wallets such as PayPal and Neteller, instant ACH transfers, credit cards, and cash deposits. New players are awarded $20 in free play for registering an account, and 120%up to $500 in bonus funds when making your first deposit.
The casino’s primary shortcoming is game selection which, at more than 200 titles, is one of the smallest in New Jersey. But the NJ gambling site has been gaining momentum in its game count the last few months.
Get $20 in free play and 120% up to $500 in bonus cash at 888 Casino
888 Casino Bonus Code – February 2021
| Online Casino | 888 Casino |
|---|---|
| 888 Bonus Code | Click here |
| Available Bonus | $20 free + 120% up to $500 |
| Physical Casino Partner | Caesars Atlantic City |
| Last Verified | January 2021 |
An exclusive no-deposit bonus of $20 is available to NJGamblingSites.com readers. Simply register your first account using our special link to have the funds credited to your bankroll upon successful account verification (no bonus code needed. Note that these funds are credited as free play, cannot be withdrawn, and expire in seven days.
Additionally, making a first deposit of $10 or more qualifies players for a 120% bonus, capped at $500.
Bonus funds must be played through 30 times on slots, 150 times on roulette, and 300 times on blackjack and video poker. For example, a player who claims $100 in bonus funds must wager a total of $3,000 playing slots ($100 x 30) or $30,000 playing blackjack ($100 x 300) before they are able to withdraw the bonus and any winnings.
All wager requirements must be met within 60 days.
Sign up at 888 Casino and get $20 free
Editor's Review
- Game Variety
- Mobile Compatibility
- Bonus Value
- Customer Service
- Game Fairness & Security
Summary
888 Casino has a lot going for it, including an expanding game collection. With an award-winning online casino platform and future live dealer games, we recommend signing up for these reasons:
- $20 free play does not grow on trees – there's a lot of fun to be had with this bonus
- A good selection of quality progressive slots
- A simple VIP program with decent cash back
Breaking down the value of the opening bonuses
888 Casino no deposit bonus
No Deposit Bonus (888)
- Value:
- Expires in (days):
- Playthrough:
- $4.00
- 14
- 30
Cost of clearing bonus playing slots:
| Slot RTP | Paid to casino | Remaining bonus |
|---|---|---|
| 93% | $8.40 | -$4.40 |
| 94% | $7.20 | -$3.20 |
| 95% | $6.00 | -$2.00 |
| 96% | $4.80 | -$0.80 |
| 97% | $3.60 | $0.40 |
| 98% | $2.40 | $1.60 |
Cost of clearing bonus playing non-slots:
| Game type | Lowest RTP | Highest RTP | ||
|---|---|---|---|---|
| Paid to casino | Remaining bonus | Paid to casino | Remaining bonus | |
| Blackjack | $5.52 | -$1.52 | $5.52 | -$1.52 |
| Roulette | $31.56 | -$27.56 | $8.10 | -$4.10 |
| Video poker | $21.00 | -$17.00 | $21.00 | -$17.00 |
Bonus break-even RTP cut-off:
| Game type | RTP cut-off |
|---|---|
| Slots | 96.67% |
| Blackjack | 99.67% |
| Roulette | 99.33% |
| Video poker | 99.67% |
888 Casino opening bonus
First Deposit Bonus (888)
- Percent value:
- Max value:
- Min. Deposit
- Expires in (days):
- Playthrough:
- 50.00%
- $2,000
- $10.00
- 60
- 30
Cost of releasing $1 playing slots:
| Slot RTP | Cost | Cashback value |
|---|---|---|
| 93% | $2.10 | -110.00% |
| 94% | $1.80 | -80.00% |
| 95% | $1.50 | -50.00% |
| 96% | $1.20 | -20.00% |
| 97% | $0.90 | 10.00% |
| 98% | $0.60 | 40.00% |
Cost of releasing $1 playing non-slots:
| Game type | Lowest RTP | Highest RTP | ||
|---|---|---|---|---|
| Paid to casino | Remaining bonus | Paid to casino | Remaining bonus | |
| Blackjack | $1.38 | -38.00% | $1.38 | -38.00% |
| Roulette | $7.89 | -689.00% | $2.02 | -102.50% |
| Video poker | $5.25 | -425.00% | $5.25 | -425.00% |
Bonus break-even RTP cut-off:
| Game type | RTP cut-off |
|---|---|
| Slots | 96.67% |
| Blackjack | 99.67% |
| Roulette | 99.33% |
| Video poker | 99.67% |
Maximum bonus value at highest RTP:
| Game type | RTP cut-off |
|---|---|
| Slots | $600 |
| Blackjack | -$570 |
| Roulette | -$1,537 |
| Video poker | -$6,375 |
VIP program evaluation
VIP program cashback (888)
- Points expiration:
- Exchange rate per $1
- Points exchanged for:
- -
- 100
- Cash
Wagers required to earn bonus cash:
| Game Type | Per Status Credit | Per $1 cash |
|---|---|---|
| All games | $10.00 | $1,000.00 |
Cashback as a return on wagers:
Cashback as a return on net losses:
| Game Type | Lowest RTP | Highest RTP |
|---|---|---|
| Slots | 1.00% | 5.00% |
| Blackjack | 21.74% | 21.74% |
| Roulette | 1.90% | 7.41% |
| Video poker | 5.71% | 5.71% |
888 Casino software
888’s Dragonfish platform is used by multiple online casinos in Delaware and New Jersey. The web-based version of its software can be accessed from any browser that supports Flash, and a mobile application is available for download on both iOS and Android devices.
As with any other online casino licensed in New Jersey, you must be at least 21 years old and physically present in the Garden State to join any of 888’s real money games. However, you can register an account, make deposits, and play for fun money anywhere in the world. You will also be required to provide your Social Security Number during registration – failing to do so will trigger a verification procedure wherein you’ll be required to provide a photocopy of a government-issued ID.
888 Casino spreads 202 titles, making for a small game offering in New Jersey. On the flip side, the quality of what’s available – progressive jackpots in particular – is top-notch and worth checking out. Most games available through the browser version of the casino can also be accessed via the mobile applications.
No live dealer games are available as of this writing.
888’s games are very quick to load, with most taking less than 15 seconds. However, titles with more engaging visuals can take upwards of 30 seconds. Hovering over a title in the lobby displays important information such as minimum and maximum bets, game rules, and restrictions.
Switching between real money and play money modes is as simple as clicking the appropriate button in the lobby – no need to launch an external application.
Games at 888 Casino online
As stated earlier, 888’s game selection is quite limited:
Blackjack
The only available variety is classic blackjack with a return-to-player of 99.54 percent. Players are allowed to split once per pair and double down on any two cards, while the dealer must stay on any 17.
Although the 99.54 percent RTP may seem extremely high and therefore well-suited for clearing casino bonuses, players should keep in mind that blackjack wagers only contribute 10 percent toward meeting bonus playthrough requirements. Gamblers looking to extract positive value out of their first deposit bonus should avoid blackjack and focus on slots with an RTP of 96.7 percent or higher.
Roulette
888 casino sports four roulette varieties. These include:
- French Roulette (high limit): single zero, played with the La Partage Rule. Offers the highest RTP (98.65%) out of any roulette game. Bets range from $5 to $2,000.
- European Roulette (high limit): single zero, return of 97.3 percent. Min./max. bets are $5 and $2,000, respectively.
- American roulette: double zero, bets ranging from $1 to $300. Offers the poorest RTP out of any roulette variant – only 94.74%.
- American roulette (high limit): same as regular American roulette, but with a maximum bet of $2,000 instead of $300.
As always, we strongly recommend French roulette to players looking for the best return on their investment. We also advise against clearing first deposit bonuses on roulette due to wagers only contributing 20 percent toward meeting bonus release requirements.
Live dealer games
On August 16, 2018, 888 Casino NJ debuted live dealer gaming on its site using Evolution Gaming as its online live dealer gaming provider.
Games include the following:
- American (double zero) Roulette
- Baccarat (and a no-commission variant)
- Blackjack with side bets
- Three Card Poker
- Ultimate Texas Hold’em
All the live dealer games support smartphone and tablet play, as is typical of Evolution Gaming offerings. Live dealer games are available daily from 12 p.m. to 12 a.m. EST.
Slots at 888casino.com
In total, 888 Casino spreads more than 150 slots – a number that has changed considerably in the last few months as 888 Casino adds more games to its arsenal.
While the number is on the low side, the quality of available games is excellent. There’s also a very good selection of progressive slots available, including Millionaire Gene, Pirates Millions, Dino Jackpot, and the highly popular Ultimate Universe.
Most slot games are of the penny variety and feature five reels, free spins, Wilds, and Scatters. One of the more popular games is Panda Manga, an 888 Holdings slot launched in February 2013 and set in a Chinese forest. The Wild panda substitutes for other symbols, helping create one of 25 possible winning combinations.
4th of July is perhaps 888’s only exclusive slot. It comes with 25 paylines, free spins, Scaters, Wilds, and American holiday-themed symbols such as Mount Rushmore, Las Vegas road signs, Statue of Liberty, Washington Bridge, and card values 9 through A.
Other slots worth checking out include:
- Zeus
- City Life
- Cash Pigs
- Bruce Lee
- Crystal Forest
- The Royals Go Campin’!
- Adventures in Orbit
Video poker
888 Casino is host to four video poker variety including Jacks or Better.
The return on investment is 98.25 percent, which is slightly lower than what other casinos offer – mostly due to the four of a kind, which only pays 20x. Bet size can range from 0.25 to 25.
Banking options at 888 Casino
888 Casino supports all the major NJ online casino deposit options that online gamblers have come to expect from providers. These include:
- Credit and debit cards: While these may seem the most convenient, they are also most likely to suffer a rejection due to restrictive bank policies.
- PayPal: e-wallet payments have become somewhat of a standard at the majority of online casinos, and not without reason – they are fast, reliable, and free. Highly recommended.
- ECheck/ACH transfer: An excellent alternative to e-wallets.
- PayNearMe: Involves printing a payment slip and taking it to a local 7-Eleven store, where a deposit can be made at the cashier. Limited to $500 per day.
- Casino cage: Fund your account with cash at a Caesars Atlantic City casino cage. Deposits through this channel are final and cannot be canceled. You will be asked to present a valid government-issued ID.
Most deposit methods carry a minimum transaction size of $10. In terms of daily limits, this is typically between a few hundred and a few thousand dollars per day. The highest limits are available through casino cage deposits and ACH transfers.
Players who have used a deposit method in the past can take advantage of the quick deposit option when using that same deposit method in the future. This feature ensures money is credited to a player’s bankroll sooner and with fewer verification steps.
As for withdrawals, they can be made via ACH, bank draft, PayPal and Neteller, Caesars Atlantic City casino cage, and check by regular mail. Once initialized, a withdrawal remains in pending status for roughly two days, during which players are able to cancel the transaction. Casino cage withdrawals cannot be canceled.
We advise against check withdrawals as they require up to 15 business days for delivery.
888 Casino VIP program
888 rewards loyal patrons with Status Points. For every $10 wagered on any casino game, players receive one Status Point. Points can be then exchanged for unrestricted cash at a 100:1 rate – for every 100 Points collected, players can receive $1 in cash.
The above means that players receive $1 back for every $1,000 wagered, translating to a 0.10 percent cash back. While this may not sound like much, it’s actually quite decent by New Jersey standards, particularly considering that this level of cash back is extended to all players, not just high-rollers. As such, we strongly recommend 888’s VIP program to recreational casino players.
Cash back from the loyalty program will be especially lucrative for blackjack players, as it effectively offsets 21.74 percent of all net losses due to house edge. For example, a player who wagers a total of $1,000 on classic blackjack (99.54 percent RTP) would normally expect to lose $4.6. Cash back from the VIP program will reduce that by 21.74 percent, making for a $3.6 loss instead. This effectively increases the return of the game from 99.54 percent to 99.64 percent.
888 Casino support
888’s website includes a highly detailed FAQ and troubleshooting sections, with more than a hundred questions answered in great detail. Topics covered include security, account registration, banking, game access, and much more. We believe that all players facing a problem should start by consulting the casino website.
For more difficult issues, players can contact 888’s support directly via email ([email protected]) or phone (855-218-6234 – toll-free). We found emails were answered in about 24 hours, and sometimes considerably faster. However, the quality of email support seems hit-and-miss and largely dependent on which specific representative is handling our issue. For the most reliable support, we strongly recommend calling rather than emailing.